Privacy Policy

Effective Date: June 29, 2026

Welcome to Traqbit. Your privacy is of paramount importance to us. This Privacy Policy outlines how Traqbit ("we", "us", or "our") collects, uses, protects, and discloses your information when you use our web platform and mobile applications.

1. Information We Collect

1.1 Personal and Company Information

When you register for Traqbit, we collect your name, email address, phone number, and company details. Employees using the app will have their profile information provided by their employer.

1.2 Location Data (Background and Continuous Tracking)

The Traqbit application requires robust location access to provide its core features.

Continuous Tracking: We collect location coordinates in the background, even when the app is closed or not in use. This is essential to monitor work routes, client visits, and task status continuously during work hours.
Route Logging & Mileage: We calculate total daily kilometers and map the routes traveled by employees. This data is strictly used for travel allowance claims, reimbursements, and route optimization.
Data Safety & Security: Location coordinates and paths are encrypted in transit and stored securely. We never share this data with third parties.

1.3 Device and Usage Data

We collect device identifiers, operating system details, IP addresses, and app interaction logs to diagnose issues, prevent fraud, and improve the platform.

1.4 Media and Files

Features such as odometer photo verification, visit proofs, and expense bill uploads may require camera or file access. Photos and files uploaded are securely attached to the respective attendance, visit, expense, or task records.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To facilitate attendance tracking, CRM and customer management, tour planning, task assignment, visit verification, order booking, payment collections, expense and leave workflows, and related field operations.
Analytics & Reporting: To generate reports for company administrators regarding employee productivity, route coverage, and operational performance.
Communication: To send important notifications, updates, and alerts (e.g., push notifications and broadcast messages).
Billing & Account Administration: To manage trials, subscriptions, seat limits, and payment processing for the company account.

3. Data Safety & Security

We take your data security seriously.

No Third-Party Sharing: We never sell, rent, or share your continuous tracking data or personal information with external advertisers. Your data is accessible solely by you and your authorized company administrators.
Access Controls: Strict role-based access control ensures that sensitive data is only available to personnel with the appropriate permissions.
Company Isolation: Each company's data is isolated so one organization cannot access another organization's records.

4. Your Choices and Rights

Permissions: You can manage location and camera permissions through your device settings. However, disabling these permissions will restrict the app's ability to perform core functions (like attendance or mileage tracking) required by your employer.
Data Deletion: Company administrators can request data deletion by contacting our support team. Terminated employee accounts are archived securely in accordance with company policies.

5. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or regulatory requirements. We will notify users of any significant changes via email or platform broadcasts.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@traqbit.com
Support: support@traqbit.com